In both remote and in-office work environments, the number one priority is productivity. Every company is looking to boost it in every way while keeping employee concerns in mind. And to do so, they need to check the time and effort employees spend working. Traditionally, a manager would take note of this for a group of employees. And while this still happens in some offices, it is impossible in remote environments. Thus, arose the need for an employee monitoring system. It puts checks and balances on the workers, enhancing their productivity.
What Is the Need for an Employee Monitoring System?
As mentioned in the above section, this system is useful for increasing employee output. But this is not the only thing it can do. Every manager knows how difficult it is to organise a team meeting with everyone. The Employee Monitoring Software provides a solution to problems like this. It does so by keeping every bit of data in one place and optimising it. Most progressive workplaces have understood the need for it and adopted this model.
What Are the Different Types of Employee Monitoring Systems?
Any system that helps put together all the information of employees in a workplace is an employee monitoring system. But that does not mean all systems are equal. There are various types of such systems, each of which can be helpful to a unique work environment. Most modern employee monitoring systems are based on technology. Thus, there are several aspects of the software, which are controlled by it. These include the following.
In the current world, almost every type of work requires the use of the internet. While it has immense potential, it can prove to be a distraction during work time too. Thus, many employee monitoring systems focus on controlling their usage. Chats and other messaging applications can get your message across quickly. But using a dedicated email helps keeps things organised and improves efficiency.
2. Other Computer Activities:
While most of the distraction comes from the internet, an employee might get distracted by desktop software. And that will, of course, cause a decline in productivity. To prevent that, an employee monitoring system can be used to regulate desktop application usage.
Some employee monitoring systems come with a keylogging feature. It keeps a record of all the keys typed by the user. Taking screenshots on the employee’s computer when certain words are typed is also allowed. While this can prove to be effective in certain cases, it has some serious flaws in most. But there is a blatant violation of user privacy associated with this. That lack of transparency can lead to mistrust among employees. Thus, most tools and systems do not have this feature anymore.
4. Telephone Control:
Most companies ensure that their customer service is up to the mark, even on the phone. That is why any customer-worker calls are recorded to keep proof of the same. That will ensure that employees are doing their jobs properly. It will prevent them from harming the company’s reputation.
5. GPS Car Tracking:
For company vehicles, it is vital to track their location in case it goes off-kilter. Doing so via GPS is not only important for security reasons but also helps find the quickest routes. That feature can also help find goods lost or stolen in transit.
What Are the Merits of Using an Employee Monitoring System?
As you have already seen, an employee monitoring system covers a lot of ground in a work environment. Below we will list a few of its benefits.
- Allows employers and managers to study business processes and transactions.
- Makes a well-connected team.
- Saves funds and allows financial growth.
- Offers transparency in data.
- Prevents data loss.
What Are the Demerits of Using an Employee Monitoring System?
Despite its advantages, the employee monitoring system can sometimes fall short. The concerns about using this system are below.
- Lacks privacy.
- Induces stress.
- Reduces trust in employers.
- Creates a negative work environment.
- Causes legal issues.
What Should You Know About the Legality of Employee Monitoring Systems?
Now you know in detail about the need for employee monitoring systems and their pros and cons. You must understand the murky ground of legality on which they stand. Since these systems collect data from users, there is always a risk of privacy infringement. So, is this allowed? As per the law, the answer is yes! But, it is best to get the workers’ consent to acquire this data. That will ensure complete transparency and mutual trust. Any software the business uses should be efficient in its acquisition, processing, and storing of data. Otherwise, there is a possibility of leaks and misuse.
What Are the Final Words?
Workplace etiquette is changing every day. With remote work becoming such a massive part of our lives, that is now true more than ever. Thus, adopting a modern tool such as employee desktop monitoring software is needed in almost every office or work environment. If used correctly, it can change an employee’s experience and efficiency for the better.