QuickBooks is famous all around the globe for its advanced features. It permits multiple users to work on the same company file at the same time. The feature is known as multi-user mode. However, users face some technical glitches while using this feature, known as QuickBooks error H505. It appears on the screen displaying a warning message, “This company file is on another computer, and QuickBooks needs some help connecting.” Mostly, reconfiguring the host-multi-user access settings can help you resolve the error. Get more insights of the QuickBooks Desktop error H505 by reading the blog until the end.
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What are the major causes that trigger multi-user error H505 in QuickBooks?
Below are some common reasons that lead to error code H505:
- The hosting is not set up correctly to access QuickBooks in multi-user mode.
- Network Data and Transaction Log files required to access multi-user mode are damaged or corrupted.
- Windows Firewall is restricting QuickBooks access to the computer hosting the company file.
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Most Reliable Solutions to Eliminate QuickBooks Multi-User error H505
Solution 1. Get the latest QuickBooks Tool Hub version and run QuickBooks Database Server Manager
- Close the company files you have opened, then exit the QuickBooks Desktop application.
- Open your web browser and visit Intuit’s website. From there, download the setup file of the newly released QuickBooks Tool Hub version, and when prompted, save it somewhere you can easily locate it.
- From the saved location, open the setup file and follow the instructions given on the screen.
- You need to agree to the terms and conditions to install QuickBooks Tool Hub fully on the computer.
- Open the QuickBooks Tool Hub, move to the Network Issues tab and click QuickBooks Database Server Manager.
- If QuickBooks is not installed on the server computer, you will get a prompt to install it.
- Within the server manager, look for the company file folder and click Start Scan. If you can’t see your company file folder there, click Browse and locate it on your computer.
- Next, click Start Scan and the server manager will repair firewall permissions automatically.
- Let the scan complete, then click Close and open QuickBooks on each system where you get error H505.
Solution 2. Run File Doctor from the QB Tool Hub to eliminate issues related to file and network
- In QuickBooks Tool Hub, select the Network Issues tab and click Run QuickBooks File Doctor.
- From the tool, scroll the drop-down and choose your company file. If you can’t see your file there, click Browse to find it on your system.
- After selecting the file, mark the Check your file option and click Continue.
- When prompted, input the QuickBooks admin password and select Next.
Solution 3. Check server computer to make sure QuickBooks services are running
- When on your server computer, click the Windows icon and type Run in the search field.
- When the Run box opens, enter ‘services.msc’ and tap the Enter key.
- Locate and double-click QuickBooksDBXX from the list of services.
- From the Startup Type, choose Automatic and ensure the Service status is either Running or Started. If not, click Start.
- Under the Recovery tab, choose Restart the Service from the First failure, Second failure, and Subsequent failures.
- Click Apply, then OK to save the settings and follow the same procedure for QBCFMonitorService.
- Once you are done, open QuickBooks on all workstations and switch it to Multi-User Mode.
Solution 4. Grant admin permissions to QuickBooks DBXX and QBCF Monitor Service
- Go to File Explorer, right-click the QuickBooks folder and choose Properties.
- Under the Security tab and click Everyone. If you can’t find Everyone in the Group or User Name checkboxes, click Add. Next, type in Everyone and click OK.
- If Everyone is listed, select Full Control and click Apply.
Solution 5. Makes changes to the hosting settings
- On the workstation where you see QuickBooks error H505, open QuickBooks and go to the File menu rather than opening the company file.
- Under the File menu and select the Utilities option. If you see the Host Multi-User Access option under Utilities, don’t select it, as this is not inciting any issue.
- Look for the Stop Hosting Multi-User Access option under Utilities, and click it. Next, repeat the same procedure on all workstations getting the error message H505.
- After checking all the workstations, proceed to the server computer. This is usually the one hosting company files.
- There, open QuickBooks, go to the File menu and choose Utilities.
- If you see the Host Multi-User Access option under Utilities, click it. Don’t select the Stop Hosting Multi-User Access option.
Solution 6. Make changes to the Windows host file to add your server
- Close QuickBooks, go to your server computer, and click the Windows icon.
- Click Computer, open the Windows drivers folder, and double-click the host file.
- Select Notepad, and input the IP address followed by the computer name.
- The host computer should have the IP address of the workstation, including its name.
- The workstation should have the server’s IP address and its name.
- To save the changes to the hosts file, click the File menu and then Save.
- Enter the file name as “hosts”, choose Desktop and click Save.
- Locate the file you just saved, right-click it and choose Copy.
- Again, open the Windows driver folder and find the hosts file.
- Change the name of hosts file to OLD, click Continue and tap the Ctrl+V keys on the keyboard.
Solution 7. Check workstation’s connectivity with the server computer
- First, follow these steps on the server computer and the workstation to turn on Network Discovery.
- Open the Windows Start menu, type Network, and click Network and Sharing Center.
- Choose Change advanced sharing settings and select Turn on network discovery from the Network Discovery and File and Printer sharing sections.
- Next, go to your server computer and get your server name. Click the Start menu, type Run and open the Run window.
- Within the Run window, type ‘CMD’ and tap the Enter key. From the Windows IP Configuration section, note down the Host name and copy it to the word document.
- Now, go to your workstation, open the Start menu and then open Run.
- Type CMD in the Run box, tap Enter and input ‘ping[server name].
- Press Enter, follow the same steps on each workstation getting error H505. If you get a reply for each packet without any loss, it means your server is fine.
We are now wrapping up our article on QuickBooks error H505. Hopefully, the troubleshooting solutions we provided above will help you eliminate the issue permanently. If it reappears or persists, get in touch with the certified QuickBooks expert’s team for help by calling us on our toll-free number 1.855.738.2784.
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